At JollyLocks (referred to as “we”, “us”, “our”, or “the Site”), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit, interact with our website (jollylocks.com), purchase from us, or otherwise engage with our services (collectively referred to as the “Services”). “You” and “your” refers to users of our Services, including customers, website visitors, and any other individuals whose personal information we collect.

Please read this policy carefully to understand our practices regarding your information and how we handle it. By using our Services, you agree to the collection and use of your personal data as described here. If you do not agree, please do not use or access the Services.

Changes to this Privacy Policy We may update this Privacy Policy occasionally to reflect new practices or regulatory requirements. If we make significant changes, we will notify you by updating the “Last Updated” date at the top of this policy and, where required by law, provide further notice or obtain consent. Please review this page periodically to stay informed.

1. How We Collect and Use Your Personal Information

We collect personal information from a variety of sources, which allows us to provide you with our Services and improve your experience. The type of information we collect depends on how you interact with us, such as visiting our website, purchasing products, or contacting us.

Types of Personal Information We Collect:

• Direct Information:This includes details you provide directly, such as:
  • Contact Information:Name, email address, phone number, billing and shipping addresses.
  • Order Information:Purchase details, order history, payment confirmation, shipping details.
  • Account Information:Username, password, and security question answers (if applicable).
  • Customer Support:Any information you provide when contacting us for assistance.
• Automatically Collected Information:
  • Usage Data:Information on how you interact with the Site, including your device type, browser type, IP address, pages viewed, and time spent on the Site.
  • Cookies and Similar Technologies:We use cookies, pixels, and similar tools to collect data that helps us improve your browsing experience and tailor our content. For example, cookies help us remember your preferences and track items in your cart.

How We Use Your Information: We use your personal data for a variety of purposes, including:

• Fulfilling Orders:To process payments, ship products, handle returns or exchanges, and provide order confirmations.
• Customer Support:To provide assistance, resolve issues, and respond to inquiries.
• Marketing and Advertising:With your permission, we may use your contact information to send promotional messages or targeted advertisements.
• Security and Fraud Prevention:We use your data to detect and prevent fraudulent activity, ensure your account’s security, and protect our business.
• Legal Compliance:We may use your data to comply with applicable laws and regulations.

How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information under the following circumstances:

• Service Providers:We work with third-party vendors, such as payment processors, shipping companies, IT support, and marketing platforms, who perform tasks on our behalf. They are only given access to the information necessary to perform their services and must comply with this Privacy Policy.
• Legal Obligations:We may disclose your information to comply with legal requests or regulations, such as subpoenas or court orders.
• Business Transfers:In the event of a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred to the new owners as part of the transaction.

Cookies and Online Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:

• Keep track of your session and shopping cart.
• Analyze how users navigate the site to improve functionality.
• Serve targeted advertisements based on your browsing history.

You can manage your cookie preferences by adjusting your browser settings. Please note that blocking or disabling cookies may affect your ability to use some features of our Site.

Children’s Data

Our Services are not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the details below. We will take steps to delete such information promptly.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge of any “sharing” or “selling” (as defined by applicable law) of personal information from individuals under the age of 16.

Please note that while we take reasonable measures to safeguard your personal information, no security system is completely impenetrable. We cannot guarantee the security of any information transmitted to us while in transit. To protect sensitive or confidential information, please avoid using unsecure channels for communication.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide Services, comply with legal obligations, resolve disputes, and enforce agreements or policies.

Your Rights and Choices

You have several rights regarding your personal information, including the ability to:

• Access or Update Your Data:You can review or correct the personal information in your account by logging in to your account on our Site.
• Opt Out of Marketing Communications:You can unsubscribe from our promotional emails by clicking the “unsubscribe” link at the bottom of the email. You may still receive transactional or account-related emails even if you opt out of marketing messages.
• Request Data Deletion:In certain circumstances, you have the right to request that we delete your personal information, subject to any legal obligations we may have to retain it.

Data Security

We take reasonable measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no system is entirely secure, and we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

Links to Third-Party Sites

Our Site may contain links to third-party websites. These sites operate independently of JollyLocks, and we are not responsible for their privacy practices or content. We recommend reviewing the privacy policies of any third-party site you visit.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at csjollylocks@gmail.com.